Terms and conditions

These terms are the agreement between you and Aptitude Tests (“we”, “us”). They apply when you use our website, www.aptitude-tests.co.uk, and our practice platform at member.aptitude-tests.co.uk (together, “the platform”), whether you take free tests or buy a plan.

By creating an account, taking a test or buying a plan, you accept these terms. If you do not accept them, please do not use the platform.

Our privacy policy explains what personal data we collect and how we use it.

If you buy as a consumer, you have rights under UK consumer law, and nothing in these terms takes them away. In some places we give you more than the law requires, such as our money-back guarantee.

You need an account to buy a plan and to keep your results. You can register with your name, email address and a password, or sign in with your Google account.

You must be at least 16 to create an account. If you are under 18, you need the permission of a parent or guardian to buy a plan.

Give us accurate details. Your email address is how we identify you, for example when you ask for a refund: if it changes, email us and we will move your account to the new address.

Keep your password secret. You are responsible for what is done with your account, unless it was used without your permission and you were not at fault. If you think someone else has used it, tell us straight away at support@aptitude-tests.co.uk.

An account is for one person, and each person may have one account. You must not share your account or let anyone else use it (see fair use).

You can delete your account at any time from the Profile page of the platform. This deletes your account and your results, and ends your access to any plan. Your payment history leaves your account, but we keep a record of each payment for six years, because tax law requires it. Deleting an account is not a request for a refund: if you want one under the money-back guarantee, ask before you delete it.

We may suspend your account while we look into a suspected serious breach of these terms, or fraud. Unless the law or the security of the platform prevents it, we tell you why. If we find no breach, we restore your access and add the time it was suspended to your access period.

We may close your account if you seriously or repeatedly break these terms, or if the law requires us to. A serious breach includes sharing or selling access to your account, copying or publishing our content, using automated tools on the platform, attacking its security, paying with a card you may not use, and disputing a payment you were not entitled to have refunded. If we close your account for a serious breach, we do not refund the rest of your access period.

If we close your account for any other reason, or stop providing the platform, we will tell you in advance where we can and refund the part of your access period you have not been able to use.

The platform offers practice aptitude tests and personality questionnaires, with worked solutions and score reports. Some tests are free. The others are sold in packages, one for each type of test, or all together in the All-in-One plan. What each plan includes and costs is shown on our pricing page and at checkout.

A plan gives you unlimited use of the tests it includes for the access period shown with it when you buy, starting when your payment is confirmed. You pay once. Nothing renews, so there is no subscription to stop.

When the access period ends, the plan’s tests are locked again. Your account and your past results stay, and you can buy access again at any time.

Our tests are practice material, written by us and by people we work with. They are not the tests of any employer or test publisher. We are not connected with, or endorsed by, the employers and publishers named on the site: we use their names only to say which assessments our practice is designed for.

Our tests help you practise. Your scores on the platform do not predict your result in a real assessment, and we do not promise that you will pass an assessment or get a job. Nothing on the platform is careers, legal or other professional advice.

Your results are private to your account: other users never see them. We use the results of all users, without names, to work out comparisons such as percentiles. We share your results only as our privacy policy says, for example with a payment provider deciding a dispute about your payment.

We may add, update, replace or remove tests and questions, for example to correct a mistake or to keep them up to date. We will not make a change that substantially reduces what a plan you have bought includes during its access period.

We work to keep the platform available at all times, but we cannot promise that it will never be interrupted. We may need to pause it for maintenance, and it can be affected by problems outside our control, such as failures of internet, hosting or power providers. To use it you need an up-to-date web browser and a stable internet connection.

Prices are in pounds sterling (GBP) and include VAT where it applies. The price you pay is the one shown at checkout.

Payments are taken by Stripe on its secure payment page. Your card details go to Stripe, not to us: we never see or store your full card number. We keep a record of each payment: the plan, the amount, the date and whether it succeeded.

Your purchase is complete when your payment is confirmed and the plan is unlocked in your account. A receipt for every payment is on the Payments page of your account.

A promotion code can be used only on its own conditions, such as an end date, and only once in an order. It has no cash value.

If a price on the platform is clearly wrong, a mistake anyone would notice, we may cancel the order and refund what you paid in full instead of supplying the plan at that price.

Universities, colleges, careers services and other organisations that buy access for groups can ask us for a separate agreement.

If you buy as a consumer, you have the right to cancel your purchase within 14 days without giving a reason. The 14 days start on the day after your purchase is complete.

Our tests are digital content, so this right ends as soon as your access starts if, when you bought, you asked for access to start straight away and acknowledged that you would then lose the right to cancel. If you did not, the right lasts the full 14 days.

To cancel, tell us clearly within the 14 days, for example by email to support@aptitude-tests.co.uk. You can use the form below, but you do not have to. We refund everything you paid within 14 days of hearing from you, to the card or account you paid with, and your access to the plan ends.

To Aptitude Tests, 483 Green Lanes, London, N13 4BS, United Kingdom, support@aptitude-tests.co.uk:

I hereby give notice that I cancel my contract for the supply of the following digital content: [the plan]. Ordered on [date]. Name: [your name]. Your address: [your address]. Email address of the account: [your email]. Signature: [only if you send this form on paper]. Date: [today’s date].

When the right to cancel has ended, our money-back guarantee and your rights if something goes wrong still apply.

Every paid plan comes with a 14-day money-back guarantee. It is our own promise, given on top of your legal rights.

We refund what you paid for a plan when all of these are true:

• you ask within 14 days after the day you paid, by emailing support@aptitude-tests.co.uk from the email address of your account;
• you have started no more than three tests in each package you bought, or no more than four tests in total on the All-in-One plan;
• you tell us what went wrong with the platform or its content, for example a technical problem we could not fix, a mistake in the questions, or tests that were not what the plan described;
• you have not had a refund under this guarantee before, on this or any other account;
• you have not seriously broken these terms, in particular the fair use rules.

A test counts as started when you press Start Now and its first question is shown, whether or not you finish it. Each start counts, including a retake of the same test. Free tests do not count. We count starts from our records, and we will show you our record if you ask.

If we approve a refund, we pay it to the card or account you paid with, within 14 days of approving it. Your bank may take a few more days to show it. Your access to the plan ends when the refund is made.

If a request does not meet these conditions, we will tell you which one. Your rights under consumer law, described under if something goes wrong, still apply.

If content you paid for is faulty or not as described, the law entitles you to have it repaired or replaced. If that is impossible, or not done within a reasonable time, you are entitled to a price reduction, which can be up to the full price. The money-back guarantee does not limit these rights.

If a fault on our side stops you using your plan for a significant time, tell us and we will extend your access or agree another fair remedy with you.

If you have a problem with a payment, please contact us before you contact your bank or card issuer: most problems are solved quickly that way. If you dispute a payment that you are not entitled to have refunded, under these terms or the law, we may suspend your account until the dispute is decided. We will give the payment provider the information it needs to decide it, such as the date of the payment, the plan, and the tests you started and completed. If your bank returns the payment to you, your plan ends. If the dispute is decided in our favour, we restore your access.

The platform is for your own preparation. You must not share your account or sign-in details, let anyone else use your account, or sell, rent or lend access to it. You must not open more than one account, for example to take the free tests again or to use the money-back guarantee a second time.

You may make notes for your own study. You must not copy, record, screenshot or download our questions, answers, explanations or reports in order to share, publish or sell them, or to build a collection of them. This includes posting them on forums, social media or file-sharing sites, and passing them to a study group or a coaching business.

You must not use bots, scrapers, crawlers, scripts, browser automation, AI agents or any other automated means to access the platform, take tests, or collect content or data from it. You must not read, save or extract questions or answers from the data the platform sends to your browser, other than by using the platform as intended. You must not use our content to build, train or test other products, datasets or AI models. Search engines may index the public pages of our website as our robots.txt file allows.

You must not try to get round our security, access controls, payments or usage limits, probe or test the platform for weaknesses, reverse engineer it, or interfere with how it works, for example by overloading it or introducing malicious code. If you find a security weakness, please tell us at support@aptitude-tests.co.uk and do not use it or share it.

You must not use the platform for anything unlawful or fraudulent, such as paying with a card you are not authorised to use, pretending to be someone else, or giving false details.

You must not use our tests to assess, screen or select candidates, or for any other commercial purpose, such as coaching others for payment, unless we have agreed to it in writing.

We may monitor how the platform is used to detect breaches of these rules, for example tests opened faster than one person could take them, automated traffic, or one account signed in from several places at once. Taking many tests yourself is not a breach: that is what a plan is for.

If you break these rules, we may, depending on how serious the breach is:

• warn you;
• suspend or close your account, as your account describes, without a refund if the breach is serious;
• block the devices or networks involved;
• report unlawful activity to the police or other authorities;
• take legal action to recover our losses and costs.

The platform and everything on it, including the tests, questions, answers, explanations, reports, text, graphics, software and design, belong to us or to those who license them to us. They are protected by copyright, database right and other intellectual property laws.

While you have access, we give you a personal licence, which you cannot transfer, to use the content for your own preparation. You get no other rights in it.

The names and logos of employers and test publishers are the trade marks of their owners. We use them only to say which assessments our practice is designed for.

If you send us a suggestion or report a mistake, we may use it to improve the platform without paying you or asking further permission.

If you believe something on the platform uses your work or breaks your rights, tell us at support@aptitude-tests.co.uk with the details. We will look into it promptly and remove it if you are right.

A review on our site must be an honest account of the reviewer’s own experience of the platform. We do not allow fake reviews, reviews written on someone else’s behalf, or reviews given in return for payment, a discount or any other reward.

When you send us a review, you agree that we may publish it on our website with the name and location you give.

We publish positive and negative reviews alike. We remove a review only if it is unlawful, abusive, not about our platform, contains someone’s personal details, or breaks these rules, and never because of its rating.

The rating we show is the average of all the ratings we have published, with or without a written review.

If you think a review is fake or misleading, tell us at support@aptitude-tests.co.uk. We will look into it and remove the review if it breaks these rules.

If we break these terms or do not use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it is obvious that it will happen, or if we both knew it might happen when you bought the plan. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability where the law does not allow it, including for death or personal injury caused by our negligence, for fraud, and for your rights as a consumer, such as your rights when content is faulty or not as described.

If digital content we supplied damages a device or digital content that belongs to you, because we did not use reasonable care and skill, we will repair the damage or pay you compensation.

The platform is for your own private use. We are not responsible for loss of profit, loss of business, business interruption or loss of a business opportunity, or for the outcome of any job application or assessment.

We may update these terms, for example when the law or the platform changes. The date at the top of this page shows when they last changed. A plan you have already bought stays under the terms you accepted when you bought it, unless the law requires a change.

We may transfer our rights and obligations under these terms to another organisation, for example if our business is sold. We will tell you, and your rights will not be affected. You may not transfer your account or a plan to anyone else.

If a court finds part of these terms unlawful, the rest stays in force. If we do not enforce a term straight away, we can still enforce it later.

These terms are between you and us. No one else has any rights under them.

These terms are governed by the law of England and Wales, and the courts of England and Wales may deal with any dispute about them. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts where you live.

For questions about these terms, a refund or your account, or to make a complaint, email support@aptitude-tests.co.uk. We reply within one business day.

Our postal address is Aptitude Tests, 483 Green Lanes, London, N13 4BS, United Kingdom.